{
  "abstract": "Online reviews provide public feedback for higher education institutions, but overall star ratings cannot explain which institutional aspects shape public perception. This study aims to provide partial and aspect-specific digital reputation insights for five private higher education institutions in Padang City through aspect-based sentiment mapping of textual Google Reviews. Using Outscraper, 1,159 Google Review records were collected. After excluding 794 star-only reviews, 365 textual reviews were retained and transformed into 484 aspect-level records across five aspects: academic and lecturers, campus facilities, administrative services, environment and location, and general/others. The dataset was highly imbalanced, with 443 positive records (91.53%), 35 negative records (7.23%), and 6 neutral records (1.24%). Sentiment classification was evaluated using TF-IDF with Logistic Regression, TF-IDF with SVM, and IndoBERT through 5-fold stratified cross-validation. IndoBERT achieved the strongest performance, with an accuracy of 0.973, balanced accuracy of 0.710, macro F1-score of 0.760, and weighted F1-score of 0.971. The findings show that aspect-based sentiment mapping can support Google Review-based public perception monitoring by producing a university–aspect–sentiment map for the selected institutions. These findings are limited to textual Google Reviews from five selected institutions and should be validated using larger and more balanced datasets.",
  "abstract_shown": true,
  "affiliations": [],
  "article_type": null,
  "arxiv": null,
  "author_total": 5,
  "authors": [
    {
      "name": "Aldo Eko Syaputra"
    },
    {
      "name": "Sopi Sapriadi"
    },
    {
      "name": "Wahyu Prima"
    },
    {
      "name": "Yofhanda Septi Eirlangga"
    },
    {
      "name": "Mutiara Oktrilisa"
    }
  ],
  "bibtex": "https://research.draconitic.com/paper/0zssn01dtwewf.bib",
  "cited_by": 0,
  "doi": "10.63158/journalisi.v8i5.1830",
  "fulltext_url": "https://journal-isi.org/index.php/isi/article/view/1830",
  "id": "0zssn01dtwewf",
  "issns": [
    "2656-5935",
    "2656-4882"
  ],
  "landing_url": "https://doi.org/10.63158/journalisi.v8i5.1830",
  "language": "en",
  "licence": "CC-BY",
  "licence_label": "CC BY",
  "licence_source": "journal",
  "licence_url": "https://creativecommons.org/licenses/by/4.0/",
  "metadata_licence": null,
  "native_subjects": [
    [
      "lcc",
      "QA1-939"
    ],
    [
      "lcc",
      "QA75.5-76.95"
    ],
    [
      "openalex",
      "1702|Sentiment Analysis and Opinion Mining"
    ]
  ],
  "openalex": "W7223439548",
  "pdf_url": "https://journal-isi.org/index.php/isi/article/download/1830/1036",
  "pmcid": null,
  "pmid": null,
  "published": "2026-10-24",
  "publisher": "Asosiasi Doktor Sistem Informasi Indonesia",
  "ris": "https://research.draconitic.com/paper/0zssn01dtwewf.ris",
  "sources": [
    {
      "first_seen": "2026-10-30T13:44:44Z",
      "native_id": "39f9ddfb371d4b07b7dbd5748e3591da",
      "source": "doaj",
      "url": "https://doi.org/10.63158/journalisi.v8i5.1830"
    }
  ],
  "subjects": [
    {
      "field": "mathematics",
      "origin": "lcc:QA1-939",
      "subfield": "general"
    }
  ],
  "title": "Aspect-Based Sentiment Mapping of Google Reviews for Digital Reputation Insights of Private Higher Education Institutions in Padang City",
  "title_text": "Aspect-Based Sentiment Mapping of Google Reviews for Digital Reputation Insights of Private Higher Education Institutions in Padang City",
  "type": "peer-reviewed",
  "updated_at": "2026-10-30T13:44:44Z",
  "url": "https://research.draconitic.com/paper/0zssn01dtwewf",
  "venue": "Journal of Information Systems and Informatics",
  "versions": []
}