{
  "abstract": "2026 customer success AI agents speak only on turn 3 when intent-label retrieval confidence hits 0.85 and the same passage stays top-1 twice.\n\nIndependent technical note mirroring the canonical version: https://hellosaur.us/blog/2026-customer-success-agent-artificial-intelligence-3-turn-retrieval-speak-or-wait.php",
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  "affiliations": [],
  "article_type": null,
  "arxiv": null,
  "author_total": 1,
  "authors": [
    {
      "name": "Zachary Montgomery"
    }
  ],
  "bibtex": "https://research.draconitic.com/paper/4jzk96x2nneym.bib",
  "cited_by": 0,
  "doi": "10.5281/zenodo.23609860",
  "fulltext_url": null,
  "id": "4jzk96x2nneym",
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  "language": null,
  "licence": "CC-BY-4.0",
  "licence_label": "CC BY 4.0",
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  "pdf_url": "https://zenodo.org/api/records/23609860/files/blog_2026-customer-success-agent-artificial-intelligence-3-turn-retrieval-speak-.pdf/content",
  "pmcid": null,
  "pmid": null,
  "published": "2026-10-23",
  "publisher": null,
  "ris": "https://research.draconitic.com/paper/4jzk96x2nneym.ris",
  "sources": [
    {
      "first_seen": "2026-11-06T12:20:49Z",
      "native_id": "23609860",
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      "url": "https://zenodo.org/records/23609860"
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  ],
  "subjects": [],
  "title": "2026 customer success agent: artificial intelligence 3-turn retrieval - speak or wait",
  "title_text": "2026 customer success agent: artificial intelligence 3-turn retrieval - speak or wait",
  "type": "preprint",
  "updated_at": "2026-11-06T12:20:49Z",
  "url": "https://research.draconitic.com/paper/4jzk96x2nneym",
  "venue": "Zenodo",
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}