{
  "abstract": "ObjectiveTo systematically identify the whole⁃process experience and multidimensional needs of middle⁃aged and elderly outpatients regarding information access barriers based on the patient journey map,so as to provide evidence for optimizing outpatient service processes and improving the healthcare experience.MethodsA descriptive qualitative research method was adopted.From July to September 2025,semi⁃structured interviews were conducted among 15 middle⁃aged and elderly outpatients in a tertiary grade A hospital in Shanxi province.Data were analyzed using directed content analysis,and a patient journey map was constructed.ResultsBased on the consultation timeline,the patients' information access experience was summarized into four stages with 49 themes across three dimensions.ConclusionsInformation access barriers for middle⁃aged and elderly outpatients exist throughout the entire medical consultation process,with distinct and intertwined difficulties at each stage.It is recommended that medical institutions establish an age⁃friendly and humanized information support system.Triage guidance and structured communication should be strengthened,so as to break down information barriers to ensure patient safety and healthcare quality.",
  "abstract_shown": true,
  "affiliations": [],
  "article_type": null,
  "arxiv": null,
  "author_total": 7,
  "authors": [
    {
      "name": "ZHANG Yue"
    },
    {
      "name": "MENG Yanjun"
    },
    {
      "name": "ZHANG Chen"
    },
    {
      "name": "SHI Hongrui"
    },
    {
      "name": "LI Lin"
    },
    {
      "name": "LI Jiangxia"
    },
    {
      "name": "SHAO Hanchi"
    }
  ],
  "bibtex": "https://research.draconitic.com/paper/5c4zndrce3vq6.bib",
  "cited_by": 0,
  "doi": null,
  "fulltext_url": "http://hlyj.suo1.cn/thesisDetails#10.12102/j.issn.1009-6493.2026.21.027",
  "id": "5c4zndrce3vq6",
  "issns": [
    "1009-6493"
  ],
  "landing_url": "http://hlyj.suo1.cn/thesisDetails#10.12102/j.issn.1009-6493.2026.21.027",
  "language": "zh",
  "licence": "CC-BY-NC-ND",
  "licence_label": "CC BY-NC-ND",
  "licence_source": "journal",
  "licence_url": "https://creativecommons.org/licenses/by-nc-nd/4.0/",
  "metadata_licence": null,
  "native_subjects": [
    [
      "lcc",
      "RT1-120"
    ]
  ],
  "openalex": null,
  "pdf_url": null,
  "pmcid": null,
  "pmid": null,
  "published": "2026-10-30",
  "publisher": "Shanxi Medical Periodical Press",
  "ris": "https://research.draconitic.com/paper/5c4zndrce3vq6.ris",
  "sources": [
    {
      "first_seen": "2026-10-30T13:44:45Z",
      "native_id": "77199c028114413ca9a6703efd55c632",
      "source": "doaj",
      "url": "http://hlyj.suo1.cn/thesisDetails#10.12102/j.issn.1009-6493.2026.21.027"
    }
  ],
  "subjects": [
    {
      "field": "medicine",
      "origin": "lcc:RT1-120",
      "subfield": "general"
    }
  ],
  "title": "Journey map of information access barriers for middle⁃aged and elderly outpatients",
  "title_text": "Journey map of information access barriers for middle⁃aged and elderly outpatients",
  "type": "peer-reviewed",
  "updated_at": "2026-10-30T13:44:45Z",
  "url": "https://research.draconitic.com/paper/5c4zndrce3vq6",
  "venue": "Huli yanjiu",
  "versions": []
}