{
  "abstract": "Background: Mistreatment by patients frequently occurs, threatening the well‐being of nurses and the interests of medical organizations. However, insufficient research has been conducted to determine the mechanisms underlying the association between patient mistreatment and nurses’ depersonalization.\n\nObjectives: This study aimed to investigate the effects of patient mistreatment on depersonalization in nurses, as well as the mediating role of person‐organization fit and the moderating role of trait resilience.\n\nMethods: We conducted a cross‐sectional survey and adopted convenience sampling to recruit nurses from the Hematology Specialist Alliance of Chongqing. The formal online survey was distributed via Wenjuanxing from October to November 2022, and the platform was configured to allow only one submission per IP address. In total, 1627 nurses completed the online survey. The data were analyzed using hierarchical regression analysis and the bootstrap method to test mediation and moderation effects.\n\nResults: Patient mistreatment was negatively associated with person–organization fit (β = −0.164, p < 0.001) and positively related to depersonalization (β = 0.584, p < 0.001). Person–organization fit was negatively associated with depersonalization (β = −0.368, p < 0.001) and partially mediated the relationship between patient mistreatment and depersonalization (indirect effect = 0.0602, 95% CI [0.0346, 0.0882]). The indirect association linking patient mistreatment to depersonalization via person–organization fit differed by resilience level (Index = −0.0208, 95% CI [−0.0382, −0.0076]), with smaller magnitude associations observed at higher resilience.\n\nConclusion: This study illustrates that nurses who experience patient mistreatment may perceive a decrease in the degree of person–organization fit and become depersonalized; however, nurses with higher resilience are less exposed to such adverse effects.\n\nImplications for Nursing Management: Supportive work environments and resilience training programs should be provided to improve nurses’ coping capabilities when facing patient mistreatment.",
  "abstract_shown": true,
  "affiliations": [
    "School of Economics and Business Administration Chongqing University Chongqing China cqu.edu.cn",
    "Medical Insurance Office Hospital of Chongqing University Chongqing China nenu.edu.cn",
    "Medical Center of Hematology Military Key Clinical Specialty State Key Laboratory of Trauma and Chemical Poisoning Chongqing Key Clinical Specialty Chongqing Key Laboratory of Hematology and Microenvironment Xinqiao Hospital of Army Medical University (Third Military Medical University) Chongqing China",
    "Development and Planning Department Chongqing Medical University Yu Zhong District Chongqing 400000 China cqmu.edu.cn"
  ],
  "article_type": "research article",
  "arxiv": null,
  "author_total": 6,
  "authors": [
    {
      "affs": [
        0
      ],
      "name": "Wei Yan",
      "orcid": "0000-0001-5655-6591"
    },
    {
      "affs": [
        0
      ],
      "name": "Shini Zhang",
      "orcid": "0009-0004-7562-4931"
    },
    {
      "affs": [
        1
      ],
      "name": "Di Xiao",
      "orcid": "0009-0009-1498-9319"
    },
    {
      "affs": [
        2
      ],
      "name": "Lu Tang",
      "orcid": "0009-0000-7122-8940"
    },
    {
      "affs": [
        3
      ],
      "name": "Huan Wang",
      "orcid": "0000-0003-4400-6087"
    },
    {
      "affs": [
        2
      ],
      "name": "Xin Du",
      "orcid": "0000-0001-5802-3828"
    }
  ],
  "bibtex": "https://research.draconitic.com/paper/5nra5x73483jz.bib",
  "cited_by": 0,
  "doi": "10.1155/jonm/7439162",
  "fulltext_url": "https://pmc.ncbi.nlm.nih.gov/articles/PMC13720512/",
  "id": "5nra5x73483jz",
  "issns": [
    "0966-0429",
    "1365-2834"
  ],
  "landing_url": "https://doi.org/10.1155/jonm/7439162",
  "language": "en",
  "licence": "CC-BY-4.0",
  "licence_label": "CC BY 4.0",
  "licence_source": "article",
  "licence_url": "https://creativecommons.org/licenses/by/4.0/",
  "metadata_licence": null,
  "native_subjects": [
    [
      "heading",
      "Article"
    ],
    [
      "heading",
      "Research Article"
    ],
    [
      "openalex",
      "3312|Workplace Violence and Bullying"
    ]
  ],
  "openalex": "W7224940595",
  "pdf_url": "https://onlinelibrary.wiley.com/doi/pdfdirect/10.1155/jonm/7439162",
  "pmcid": "PMC13720512",
  "pmid": "42958875",
  "published": "2026-10-29",
  "publisher": "Wiley",
  "ris": "https://research.draconitic.com/paper/5nra5x73483jz.ris",
  "sources": [
    {
      "first_seen": "2026-11-03T12:21:22Z",
      "native_id": "PMC13720512",
      "source": "pmc",
      "url": "https://doi.org/10.1155/jonm/7439162"
    }
  ],
  "subjects": [],
  "title": "Patient Mistreatment and Depersonalization of Nurses: A Moderated Mediation Model of Person–Organization Fit and Resilience",
  "title_text": "Patient Mistreatment and Depersonalization of Nurses: A Moderated Mediation Model of Person–Organization Fit and Resilience",
  "type": "peer-reviewed",
  "updated_at": "2026-11-03T12:21:22Z",
  "url": "https://research.draconitic.com/paper/5nra5x73483jz",
  "venue": "Journal of Nursing Management",
  "versions": []
}