{
  "abstract": "Escalate subscription churn risk when any billing or product ticket stays unresolved past the 7-day SLA, instead of waiting for three unresolved tickets.\n\nIndependent technical note mirroring the canonical version: https://userhero.io/blog/subscription-churn-risk-7-day-service-level-agreement-sla-vs-3-unresolved-tickets-2026.php",
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  "article_type": null,
  "arxiv": null,
  "author_total": 1,
  "authors": [
    {
      "name": "Maya Ellison"
    }
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  "bibtex": "https://research.draconitic.com/paper/7rghnjar5ermw.bib",
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  "doi": "10.5281/zenodo.23623071",
  "fulltext_url": null,
  "id": "7rghnjar5ermw",
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  "landing_url": "https://zenodo.org/records/23623071",
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  "licence": "CC-BY-4.0",
  "licence_label": "CC BY 4.0",
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  "pdf_url": "https://zenodo.org/api/records/23623071/files/blog_subscription-churn-risk-7-day-service-level-agreement-sla-vs-3-unresolved-t.pdf/content",
  "pmcid": null,
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  "published": "2026-10-24",
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  "ris": "https://research.draconitic.com/paper/7rghnjar5ermw.ris",
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      "first_seen": "2026-11-07T12:20:41Z",
      "native_id": "23623071",
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      "url": "https://zenodo.org/records/23623071"
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  ],
  "subjects": [],
  "title": "Subscription Churn Risk: 7-Day Service Level Agreement (SLA) vs 3+ Unresolved Tickets 2026",
  "title_text": "Subscription Churn Risk: 7-Day Service Level Agreement (SLA) vs 3+ Unresolved Tickets 2026",
  "type": "preprint",
  "updated_at": "2026-11-07T12:20:41Z",
  "url": "https://research.draconitic.com/paper/7rghnjar5ermw",
  "venue": "Zenodo",
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}