{
  "abstract": "In today’s dynamic service sectors, particularly aviation and tourism, innovation is a vital driver of performance. While leadership is known to foster innovation, the mechanisms by which leadership influences innovation outcomes through team learning remain underexplored. This study examines the impact of innovation leadership on team performance through team explorative learning, employee innovation, and team innovation, and further examines the moderating role of customer relationship management (CRM) practices in these relationships. Drawing on Social Exchange Theory and Social Learning Theory, innovation is conceptualized as a multi-level outcome shaped by leadership and team dynamics. Using Structural Equation Modelling on survey data from 430 employees and leaders in Vietnam’s aviation and tourism sector, the findings show that innovation leadership enhances team explorative learning, which in turn promotes employee and team innovation. These innovation outcomes subsequently enhance team performance, confirming their mediating roles in the relationship between team explorative learning and performance. Moreover, customer relationship management (CRM) practices moderate these relationships by strengthening the effect of team innovation on performance and attenuating the direct relationship between team explorative learning and team performance. In contrast, CRM practices had a limited moderating effect on the relationship between employee innovation and team performance. This study advances understanding of the indirect pathways through which leadership drives innovation and highlights CRM practices as a boundary condition. Practical implications for managing innovation in complex service environments are offered.",
  "abstract_shown": true,
  "affiliations": [
    "Hoa Sen University, Ho Chi Minh City, Vietnam.",
    "Tomas Bata University in Zlín, Zlín City, Czech Republic.",
    "School of Business, International University, Ho Chi Minh City, Vietnam.",
    "Vietnam National University, Ho Chi Minh City, Vietnam.",
    "Faculty of Economics, Ho Chi Minh City University of Technology and Engineering, Ho Chi Minh City, Vietnam.",
    "Ho Chi Minh City University of Economics and Finance, Ho Chi Minh City, Vietnam."
  ],
  "article_type": "Research Article",
  "arxiv": null,
  "author_total": 5,
  "authors": [
    {
      "affs": [
        0,
        1
      ],
      "name": "Hanh Thi My Ly",
      "orcid": "0000-0003-0122-3401"
    },
    {
      "affs": [
        1
      ],
      "name": "Zuzana Tučková"
    },
    {
      "affs": [
        2,
        3
      ],
      "name": "Nhat Tan Pham",
      "orcid": "0000-0001-9927-2257"
    },
    {
      "affs": [
        4
      ],
      "name": "Thi Anh Van Nguyen",
      "orcid": "0000-0001-6950-6868"
    },
    {
      "affs": [
        1,
        5
      ],
      "name": "Hung Xuan Nguyen",
      "orcid": "0000-0002-7264-5348"
    }
  ],
  "bibtex": "https://research.draconitic.com/paper/cnv255gydrnvr.bib",
  "cited_by": 0,
  "doi": "10.1371/journal.pone.0360402",
  "fulltext_url": "https://europepmc.org/articles/PMC13722156",
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  "issns": [
    "1932-6203"
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  "landing_url": "https://doi.org/10.1371/journal.pone.0360402",
  "language": "eng",
  "licence": "CC-BY",
  "licence_label": "CC BY",
  "licence_source": "article",
  "licence_url": "https://creativecommons.org/licenses/by/4.0/",
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  "native_subjects": [
    [
      "heading",
      "Aerospace Engineering"
    ],
    [
      "heading",
      "Aviation"
    ],
    [
      "heading",
      "Behavior"
    ],
    [
      "heading",
      "Biology and Life Sciences"
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      "heading",
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      "heading",
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      "heading",
      "Collective Human Behavior"
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      "heading",
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      "heading",
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      "/Social sciences/Psychology/Cognitive psychology/Learning/Human learning"
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  "pdf_url": "https://europepmc.org/articles/PMC13722156?pdf=render",
  "pmcid": "PMC13722156",
  "pmid": "42961872",
  "published": "2026-10-30",
  "publisher": "Public Library of Science",
  "ris": "https://research.draconitic.com/paper/cnv255gydrnvr.ris",
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      "first_seen": "2026-10-31T12:20:55Z",
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  "subjects": [
    {
      "field": "biology",
      "origin": "plos:neuroscience",
      "subfield": "neuroscience"
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  ],
  "title": "Explorative team learning as a catalyst for innovation and performance: Evidence from Vietnam’s aviation sector",
  "title_text": "Explorative team learning as a catalyst for innovation and performance: Evidence from Vietnam’s aviation sector",
  "type": "peer-reviewed",
  "updated_at": "2026-11-03T12:22:43Z",
  "url": "https://research.draconitic.com/paper/cnv255gydrnvr",
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