Descriptive analysis and program evaluation of a model pain coach educator and integrative toolkit program in an urban hospital system
5 affiliations
- 1Department of Emergency Medicine, University of Florida College of Medicine – Jacksonville, Jacksonville, USA
- 2Center for Data Solutions, University of Florida College of Medicine – Jacksonville, Jacksonville, USA
- 3University of Florida College of Pharmacy – Jacksonville, Jacksonville, USA
- 4Department of Pharmacy, UF Health Jacksonville, Jacksonville, USA
- 5Department of Anesthesiology, University of Florida College of Medicine – Jacksonville, Jacksonville, USA
Abstract
Objective: A model pain coach education program was developed and implemented in an urban safety-net emergency department with expansion to in and outpatients. We describe program components, demographics, and one-month survey results.
Methods: Identified patients with acute and chronic pain received customized pain education and integrative toolkits. From January 2021 to August 2023, 2218 sessions were provided to 1957 unique patients. One-month follow-up surveys began after a trial period and assessed post-discharge toolkit usage and perceived program value.
Results: Most participants identified as female, black, and experienced musculoskeletal and acute pain. When examining educational topics and toolkit item distribution by sociodemographic factors, we found significant differences in age, gender, race, and neighborhood socioeconomic status. One-month survey respondents reported materials provided were helpful in their ability to self-manage pain at home. Most reported using pain education and/or toolkit items daily or weekly.
Conclusions: Results suggest this novel pain coach education program was endorsed by patients experiencing pain in a variety of settings and may promote self-pain management, evidenced by sustained use of integrative pain management concepts after discharge. These findings may be of particular importance in black female patients, a vulnerable population often subject to marginalization and disparities in pain management.
Innovation: A low-cost pain education session and customized toolkit enhances home self-pain management strategies for patients who experience acute or chronic pain, particularly in black female patients.
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BibTeX
@article{hendry2026descriptive,
title = {{Descriptive analysis and program evaluation of a model pain coach educator and integrative toolkit program in an urban hospital system}},
author = {Phyllis Hendry and Sophia Sheikh and Megan E. Curtis and Amy M. Crisp and Robin Moorman Li and Katie Maples and Lyndsey Chitty and Matthew Warrick and Magda Montague and Michelle Lott and Leighton Cleveland and Katelyn Dabhi and Nolan Menze and Taylor Munson and Sally Feeney and Christine N. Gage},
journal = {PEC Innovation},
year = {2026},
month = oct,
doi = {10.1016/j.pecinn.2026.100510},
url = {https://doi.org/10.1016/j.pecinn.2026.100510},
note = {CC BY-NC-ND 4.0},
}
RIS
TY - JOUR
TI - Descriptive analysis and program evaluation of a model pain coach educator and integrative toolkit program in an urban hospital system
AU - Phyllis Hendry
AU - Sophia Sheikh
AU - Megan E. Curtis
AU - Amy M. Crisp
AU - Robin Moorman Li
AU - Katie Maples
AU - Lyndsey Chitty
AU - Matthew Warrick
AU - Magda Montague
AU - Michelle Lott
AU - Leighton Cleveland
AU - Katelyn Dabhi
AU - Nolan Menze
AU - Taylor Munson
AU - Sally Feeney
AU - Christine N. Gage
PY - 2026
DA - 2026/10/16
JO - PEC Innovation
DO - 10.1016/j.pecinn.2026.100510
UR - https://doi.org/10.1016/j.pecinn.2026.100510
AB - Objective: A model pain coach education program was developed and implemented in an urban safety-net emergency department with expansion to in and outpatients. We describe program components, demographics, and one-month survey results. Methods: Identified patients with acute and chronic pain received customized pain education and integrative toolkits. From January 2021 to August 2023, 2218 sessions were provided to 1957 unique patients. One-month follow-up surveys began after a trial period and assessed post-discharge toolkit usage and perceived program value. Results: Most participants identified as female, black, and experienced musculoskeletal and acute pain. When examining educational topics and toolkit item distribution by sociodemographic factors, we found significant differences in age, gender, race, and neighborhood socioeconomic status. One-month survey respondents reported materials provided were helpful in their ability to self-manage pain at home. Most reported using pain education and/or toolkit items daily or weekly. Conclusions: Results suggest this novel pain coach education program was endorsed by patients experiencing pain in a variety of settings and may promote self-pain management, evidenced by sustained use of integrative pain management concepts after discharge. These findings may be of particular importance in black female patients, a vulnerable population often subject to marginalization and disparities in pain management. Innovation: A low-cost pain education session and customized toolkit enhances home self-pain management strategies for patients who experience acute or chronic pain, particularly in black female patients.
SN - 2772-6282
ER -