Representation Matters: Demographic Concordance and Patient Satisfaction in Otolaryngology.
- 1Department of Otorhinolaryngology-Head and Neck Surgery Rush Medical College, Rush University Medical Center Chicago Illinois USA.
- 2Department of Otorhinolaryngology-Head and Neck Surgery Medical College of Wisconsin Milwaukee Wisconsin USA.
- 3Department of Otorhinolaryngology-Head and Neck Surgery Rush University Medical Center Chicago Illinois USA.
Abstract
Determine whether demographic concordance in age, gender, and race within physician-patient dyads, as well as physician gender, significantly impacts patient satisfaction within otolaryngology. Retrospective survey study from June 1 to December 31, 2023. Tertiary otolaryngology department at an academic hospital. Press Ganey survey responses from new otolaryngology patients were reviewed. Physician demographics were collected via survey. Electronic medical record review identified patient's providing physician and patient demographics: race, age, and gender. Then, physician-patient demographic concordance or discordance was documented. Statistical analysis was performed using Stata statistical software (version 18; StataCorp.) with an alpha value of 0.05. Student's t-test was used to compare quantitative variables. 378 otolaryngology patients were included. Patients reported higher satisfaction in gender concordant physician-patient dyads across 4 of 7 analyzed Press Ganey questions (P < .05). Analysis of race and age concordance in physician-patient dyads yielded no significant difference in satisfaction (P > .05). No significant difference was found between the Press Ganey scores of female versus male physicians (P > .05). Overall, the study population lacked diversity when compared to the institution's patient population. Our study demonstrates significantly higher patient satisfaction amongst gender concordant physician-patient dyads. However, our study population was relatively homogeneous, highlighting the importance of replicating this research across more diverse provider groups and broadening the range of patients who complete satisfaction surveys. These findings ultimately reinforce the case for greater gender equity in otolaryngology, alongside targeted training to help providers deliver high-quality care to patients of all backgrounds.
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BibTeX
@article{mcintosh2026representation,
title = {{Representation Matters: Demographic Concordance and Patient Satisfaction in Otolaryngology.}},
author = {Abigail G McIntosh and Artemis Markopoulos and Julio A Roque Buenrostro and Katie Holland and William B Cohen and Mihir K Bhayani and Vanessa C Stubbs},
journal = {OTO open},
year = {2026},
month = oct,
doi = {10.1002/oto2.70311},
url = {https://europepmc.org/article/MED/42997151},
note = {CC BY},
}
RIS
TY - JOUR
TI - Representation Matters: Demographic Concordance and Patient Satisfaction in Otolaryngology.
AU - Abigail G McIntosh
AU - Artemis Markopoulos
AU - Julio A Roque Buenrostro
AU - Katie Holland
AU - William B Cohen
AU - Mihir K Bhayani
AU - Vanessa C Stubbs
PY - 2026
DA - 2026/10/01
JO - OTO open
DO - 10.1002/oto2.70311
UR - https://europepmc.org/article/MED/42997151
AB - Determine whether demographic concordance in age, gender, and race within physician-patient dyads, as well as physician gender, significantly impacts patient satisfaction within otolaryngology. Retrospective survey study from June 1 to December 31, 2023. Tertiary otolaryngology department at an academic hospital. Press Ganey survey responses from new otolaryngology patients were reviewed. Physician demographics were collected via survey. Electronic medical record review identified patient's providing physician and patient demographics: race, age, and gender. Then, physician-patient demographic concordance or discordance was documented. Statistical analysis was performed using Stata statistical software (version 18; StataCorp.) with an alpha value of 0.05. Student's t-test was used to compare quantitative variables. 378 otolaryngology patients were included. Patients reported higher satisfaction in gender concordant physician-patient dyads across 4 of 7 analyzed Press Ganey questions (P < .05). Analysis of race and age concordance in physician-patient dyads yielded no significant difference in satisfaction (P > .05). No significant difference was found between the Press Ganey scores of female versus male physicians (P > .05). Overall, the study population lacked diversity when compared to the institution's patient population. Our study demonstrates significantly higher patient satisfaction amongst gender concordant physician-patient dyads. However, our study population was relatively homogeneous, highlighting the importance of replicating this research across more diverse provider groups and broadening the range of patients who complete satisfaction surveys. These findings ultimately reinforce the case for greater gender equity in otolaryngology, alongside targeted training to help providers deliver high-quality care to patients of all backgrounds.
SN - 2473-974X
ER -