Determinants of healthcare providers’ satisfaction with electronic medical records system in the Ashanti region of Ghana: A multicenter cross-sectional survey
- 1School of Nursing and Midwifery, College of Health Sciences, Kwame Nkrumah University of Science and Technology, Ghana
- 2Effiduase Government Hospital, Ghana Health Service, Ashanti Region, Ghana
Abstract
Background: Despite the scale-up of the Lightwave Health Information Management System (LHIMS) in Ghana, evidence on healthcare providers’ satisfaction remains limited. This study assessed healthcare providers’ satisfaction with LHIMS and its determinants in the Ashanti Region, Ghana. Methods: A multicentre, analytical cross-sectional study was conducted among 436 healthcare providers at three selected healthcare facilities in the Ashanti Region from August to October 2024. Data were collected using a self-administered questionnaire and analyzed using IBM SPSS Statistics version 25. Descriptive statistics were used to summarize the data, and logistic regression analysis was performed to identify factors associated with satisfaction. Results were reported using adjusted odds ratios (AORs) with corresponding 95% confidence intervals (CIs), with significance set at p < 0.05. Results: Of the 436 healthcare providers enrolled, data from 374 were included in the final analysis. The mean age of the participants was 33 years (SD = 5.7), and 66% were female. Overall, 57% (95% CI: 52–62%) of participants were satisfied with LHIMS. Satisfaction was independently associated with good perceived information quality (AOR = 3.50, 95% CI: 2.10–5.85), good system quality (AOR = 2.28, 95% CI: 1.38–3.78) and good system usability (AOR = 1.96, 95% CI: 1.20–3.19). In addition, adequate computer access (AOR = 2.06, 95% CI: 1.23–3.45) and high eHealth literacy (AOR = 1.74, 95% CI: 1.05–2.89) were associated with higher satisfaction. Conclusion: Healthcare providers’ satisfaction with LHIMS was moderate and associated with both system- and user-related factors. Strengthening information and system quality, usability, computer access, and eHealth literacy are essential to enhancing provider satisfaction and supporting sustainable EMR systems implementation in Ghana.
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BibTeX
@article{anane2026determinants,
title = {{Determinants of healthcare providers’ satisfaction with electronic medical records system in the Ashanti region of Ghana: A multicenter cross-sectional survey}},
author = {Bernard Gyamfi Anane and Victoria Bam and Gertrude Boafo and Emmanuel Osei-Peprah and Jacob Tetteh},
journal = {PLOS One},
year = {2026},
month = oct,
doi = {10.1371/journal.pone.0339107},
url = {https://doi.org/10.1371/journal.pone.0339107},
note = {CC BY 4.0},
}
RIS
TY - JOUR
TI - Determinants of healthcare providers’ satisfaction with electronic medical records system in the Ashanti region of Ghana: A multicenter cross-sectional survey
AU - Bernard Gyamfi Anane
AU - Victoria Bam
AU - Gertrude Boafo
AU - Emmanuel Osei-Peprah
AU - Jacob Tetteh
PY - 2026
DA - 2026/10/08
JO - PLOS One
DO - 10.1371/journal.pone.0339107
UR - https://doi.org/10.1371/journal.pone.0339107
AB - Background: Despite the scale-up of the Lightwave Health Information Management System (LHIMS) in Ghana, evidence on healthcare providers’ satisfaction remains limited. This study assessed healthcare providers’ satisfaction with LHIMS and its determinants in the Ashanti Region, Ghana. Methods: A multicentre, analytical cross-sectional study was conducted among 436 healthcare providers at three selected healthcare facilities in the Ashanti Region from August to October 2024. Data were collected using a self-administered questionnaire and analyzed using IBM SPSS Statistics version 25. Descriptive statistics were used to summarize the data, and logistic regression analysis was performed to identify factors associated with satisfaction. Results were reported using adjusted odds ratios (AORs) with corresponding 95% confidence intervals (CIs), with significance set at p < 0.05. Results: Of the 436 healthcare providers enrolled, data from 374 were included in the final analysis. The mean age of the participants was 33 years (SD = 5.7), and 66% were female. Overall, 57% (95% CI: 52–62%) of participants were satisfied with LHIMS. Satisfaction was independently associated with good perceived information quality (AOR = 3.50, 95% CI: 2.10–5.85), good system quality (AOR = 2.28, 95% CI: 1.38–3.78) and good system usability (AOR = 1.96, 95% CI: 1.20–3.19). In addition, adequate computer access (AOR = 2.06, 95% CI: 1.23–3.45) and high eHealth literacy (AOR = 1.74, 95% CI: 1.05–2.89) were associated with higher satisfaction. Conclusion: Healthcare providers’ satisfaction with LHIMS was moderate and associated with both system- and user-related factors. Strengthening information and system quality, usability, computer access, and eHealth literacy are essential to enhancing provider satisfaction and supporting sustainable EMR systems implementation in Ghana.
SN - 1932-6203
ER -