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Peer-reviewedCC BYFrontiers in psychology

The impact of AI chatbot service quality on consumer purchase intention: the cognitive and affective mediating mechanisms

  • Hongyan Wu1
  • Hewei Li2
  • Yacun Xiao3
  • Yiyue Yao4
  • Yaoxiang Miao1
4 affiliations
  1. 1School of Humanities and Management, Guilin Medical University , ,
  2. 2School of Continuing Education, Guilin Medical University , ,
  3. 3Logistics Management Department, The Second Affiliated Hospital of Guilin Medical University , ,
  4. 4School of Humanities and Arts, Guangxi Vocational University of Agriculture , ,
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Cite

BibTeXRIS
BibTeX
@article{wu2026impact,
  title = {{The impact of AI chatbot service quality on consumer purchase intention: the cognitive and affective mediating mechanisms}},
  author = {Hongyan Wu and Hewei Li and Yacun Xiao and Yiyue Yao and Yaoxiang Miao},
  journal = {Frontiers in psychology},
  year = {2026},
  month = oct,
  url = {https://europepmc.org/article/PMC/PMC13658087},
  note = {CC BY},
}
RIS
TY  - JOUR
TI  - The impact of AI chatbot service quality on consumer purchase intention: the cognitive and affective mediating mechanisms
AU  - Hongyan Wu
AU  - Hewei Li
AU  - Yacun Xiao
AU  - Yiyue Yao
AU  - Yaoxiang Miao
PY  - 2026
DA  - 2026/10/16
JO  - Frontiers in psychology
UR  - https://europepmc.org/article/PMC/PMC13658087
SN  - 1664-1078
ER  -