Association between nurses’ caring behaviors and patient satisfaction in inpatient wards of a hospital in South Tangerang city: A cross-sectional study
- 1Universitas Ichsan Satya, Tangerang Selatan, Indonesia
Abstract
Background: Nursing care extends beyond clinical procedures to include interpersonal, psychological, social, and emotional support. Preliminary observations in the study setting indicated that patients generally perceived technical aspects of care positively, while gaps remained in emotional interaction and psychosocial support.
Objective: To examine the association between nurses’ caring behaviors and patient satisfaction among inpatients at a hospital in South Tangerang City in 2026.
Methods: This quantitative correlational study used a cross-sectional design. A total of 67 inpatients from class II and III wards were selected using purposive sampling. Nurses’ caring behaviors were assessed using the Caring Behavior Inventory (CBI-24), while patient satisfaction was assessed using SERVQUAL. Data were summarized descriptively and the association between caring behavior and patient satisfaction was tested using the chi-square test.
Results: Most respondents were in the 18–59-year age category (88.1%) and were female (67.2%). More than half rated nurses’ caring behavior as low (52.2%), and 56.7% reported dissatisfaction with the services received. Among SERVQUAL dimensions, empathy had the highest dissatisfaction, with 42 of 67 respondents (62.7%) reporting dissatisfaction. Nurses’ caring behavior was significantly associated with patient satisfaction (p < 0.001). Patients who perceived low caring behavior had higher odds of reporting dissatisfaction than those who perceived high caring behavior (OR = 8.80; 95% CI: 2.91–26.63).
Conclusion: Nurses’ caring behavior was significantly associated with patient satisfaction in the studied inpatient wards. Because of the cross-sectional design, the finding should be interpreted as an association rather than a causal relationship.
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BibTeX
@article{lubis2026association,
title = {{Association between nurses’ caring behaviors and patient satisfaction in inpatient wards of a hospital in South Tangerang city: A cross-sectional study}},
author = {Vebry Haryati Lubis and Devi Andriani and Siti Nurhaliza Rahmawati},
journal = {Lentera Perawat},
year = {2026},
month = aug,
doi = {10.52235/lp.v7i3.810},
url = {https://doi.org/10.52235/lp.v7i3.810},
note = {CC BY-NC},
}
RIS
TY - JOUR
TI - Association between nurses’ caring behaviors and patient satisfaction in inpatient wards of a hospital in South Tangerang city: A cross-sectional study
AU - Vebry Haryati Lubis
AU - Devi Andriani
AU - Siti Nurhaliza Rahmawati
PY - 2026
DA - 2026/08/01
JO - Lentera Perawat
DO - 10.52235/lp.v7i3.810
UR - https://doi.org/10.52235/lp.v7i3.810
AB - Background: Nursing care extends beyond clinical procedures to include interpersonal, psychological, social, and emotional support. Preliminary observations in the study setting indicated that patients generally perceived technical aspects of care positively, while gaps remained in emotional interaction and psychosocial support. Objective: To examine the association between nurses’ caring behaviors and patient satisfaction among inpatients at a hospital in South Tangerang City in 2026. Methods: This quantitative correlational study used a cross-sectional design. A total of 67 inpatients from class II and III wards were selected using purposive sampling. Nurses’ caring behaviors were assessed using the Caring Behavior Inventory (CBI-24), while patient satisfaction was assessed using SERVQUAL. Data were summarized descriptively and the association between caring behavior and patient satisfaction was tested using the chi-square test. Results: Most respondents were in the 18–59-year age category (88.1%) and were female (67.2%). More than half rated nurses’ caring behavior as low (52.2%), and 56.7% reported dissatisfaction with the services received. Among SERVQUAL dimensions, empathy had the highest dissatisfaction, with 42 of 67 respondents (62.7%) reporting dissatisfaction. Nurses’ caring behavior was significantly associated with patient satisfaction (p < 0.001). Patients who perceived low caring behavior had higher odds of reporting dissatisfaction than those who perceived high caring behavior (OR = 8.80; 95% CI: 2.91–26.63). Conclusion: Nurses’ caring behavior was significantly associated with patient satisfaction in the studied inpatient wards. Because of the cross-sectional design, the finding should be interpreted as an association rather than a causal relationship.
SN - 2722-2837
SN - 2830-1846
ER -