PreprintarXiv licencearXiv
Why Customer Choice Models Matter
Abstract
Customer choice models are central to revenue management in attended home delivery, yet the field usually picks one without much thought. Does the choice model matter? We believe it does, and this paper shows that revenue management policies judged by their own assumed model, or trusted under a single set of parameters, can be worse than they look.
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BibTeX
@misc{gerrits2026customer,
title = {{Why Customer Choice Models Matter}},
author = {Berry Gerrits and Fabian Akkerman},
howpublished = {arXiv},
year = {2026},
month = sep,
doi = {10.48550/arxiv.2609.10557},
eprint = {2609.10557},
archivePrefix = {arXiv},
url = {https://arxiv.org/abs/2609.10557},
}
RIS
TY - UNPB
TI - Why Customer Choice Models Matter
AU - Berry Gerrits
AU - Fabian Akkerman
PY - 2026
DA - 2026/09/01
PB - arXiv
DO - 10.48550/arxiv.2609.10557
UR - https://arxiv.org/abs/2609.10557
AB - Customer choice models are central to revenue management in attended home delivery, yet the field usually picks one without much thought. Does the choice model matter? We believe it does, and this paper shows that revenue management policies judged by their own assumed model, or trusted under a single set of parameters, can be worse than they look.
ER -